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Our contract is clear when a buyer defaults on our agreement which I have attached stating we will retain the buyers entire deposit. We retained only $5,000 when our costs, and overhead far exceed the amount. Contractor provided materials of poor quality.
That’s why we offer full disclosure of the building process and take the time to pass on our home building knowledge to you throughout the customization and construction process. Poor Experience and Quality – I am 3 years into my Trinity home in Dublin's Wyandotte Woods. I have been paying for the poor quality and anticipate it will continue.
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Home prices are constantly increased. Expectation to include additional costs and fees to every contract. Absolutely no support from management. You have to forward the office phone to your personal sell during lunch breaks. If sales slow, you will be blamed even though management offers no advice.
The guys representing Trinity said the ceiling was too high for them to reach. I have made multiple attempts to contact trinity without response or resolution. All of the concrete for our new home is of extremely poor workmanship. Their regular contractor wasn’t available so a substitute was hired. The back patio has multiple large rain puddles and slopes towards the foundation of the home causing wet wall in the basement with rain. I have provided documentation and pictures to trinity and have given ample time for them to resolve these issues.
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The delays have cost us all of our profit so we will be pushing as hard as we can to accomplish that goal for our customer. We wish we did not have to deal with these supply chain and labor issues but unfortunately they have not been solved. We will continue to work to help our clients move into the custom home they designed and purchased from us. Known issues were presented during their “11 month walk-through” of the home. Ceiling cracks were on the form that we filled out.
Trinity Classic Homes has treated me and my husband like 'valued customers' from the very beginning of the buying experience. We had a difficult road to moving in to our home only because my husband fell ill before we left California for Texas so I was dealing with Trinity myself long-distance. Jason, our main building contact with Trinity, was a dream to work with.
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I was getting response as it depends on number of factors. I understand there are supply chain issues and many other things however same excuse can't be used for years. We have waited 18 months to write a review because I wanted to be fair.
Look for ways to avoid fixing something. Had a stipulation in our closing documents and it’s obvious Trinity has no intentions on correcting. Trinity Custom Homes and the people I dealt with were great! They always treated me as a friend and a high valued customer!
Boost your business trust by displaying widget on your website — its a simple way to convert your visitors into customers. Predicting the affects of the labor shortage and supply chain crisis were impossible and that remains the case. We have every intention to complete this job, as well as all others, as quickly as possible.
This could potentially yield a match. Yes, two years has past, but not from a lack of me trying to get you to stand behind the Trinity Warranty. We choose Trinity because of the promise to stand behind the workmanship. Unfortunately Jim, those working for you don't always feel the same.
There are pictures proving this fact. During the conversation of problem solving it is true that we spoke of painting the entire ceiling if there was not a color match. Perhaps you should reach out to the original contractor for a manufacturer brand of compound so that it is "a match". Because we do not have his contact information.
Our 35-year structural warranty, quality materials, and craftsmanship offer peace of mind. When you build with Trinity, you'll feel right at home. The owner/general manager, Jerry Bobak, is a total narcissist. He attempts to get people to resign to avoid paying unemployment. Discriminates heavily when hiring new employees. High employment turn around rate, like a revolving door.
BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. We offer homes on our property as well as on your Lot or Your land. Read homeowners reviews before hiring the Custom Home Builder to help with your project in Magnolia. If you have questions, read other homeowners’ reviews or our discussion forum for a second opinion. Takes care of problems before they happen.
I do have to say that they did credit me with one charge that I disputed. I love the house, the floor plan, I am basically satisfied with most of the sub-contractors, especially in this day and time. A guarantee of the building time frame is one thing I would insist on.
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The outdoor doors would not close and after three or four attempts to repair they finally got it right. Some of their folks are not playing with a full deck. I could go on and on but you need to run before you sign a contract with them. They DONOT build a quality custom home. We live in Ellijay, Ga so we did use the Ellijay office.
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